Office Administrator
Full Time • Cincinnati
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Training & development
BA Appliance Repair is a small, family owned appliance repair company. We emphasize quality customer service above all else. We are rapidly growing and expanding our presence. We are looking for an experienced, organized and outgoing Office administrator to join our team. Candidate would have their own private office and work alongside owners in a family setting. If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We look forward to hearing from you!
The successful candidate will be responsible for managing incoming customer calls, scheduling service appointments, and handling back-end tasks such as billing, invoicing, record keeping, and auditing payments. This role requires an independent thinker who thrives in a fast-paced environment and is proficient with Microsoft Office Suite and other computer programs and web based software. The successful candidate will be responsible for resolving customer issues and concerns via email, phone, chat and using detailed problem solving skills to find effective solutions. This is a fast-paced position requiring the ability to manage multiple projects simultaneously, the ability to make critical and independent decisions, and exceptional communication skills.
Benefits offered at the full-time level.
Responsibilities:
- Answering customer calls and emails in a professional and timely manner.
- Scheduling service appointments and ensuring all appointments are recorded in the system.
- Managing all back-end tasks for jobs, including billing, invoicing, and auditing payments.
- Communicating with technicians and ensuring they have all the information they need for each job.
- Updating and maintaining customer and job records in the system.
- Appliance parts sourcing, returns, and inventory management.
- Assisting with general office tasks and projects as needed.
Requirements:
- High school diploma or equivalent; Associate's degree in Business Administration or related field preferred.
- 2+ years of experience in an office administration or customer service role.
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite and other computer programs.
- Ability to work independently and as part of a team.
- Positive attitude and the ability to multitask in a fast-paced environment.
Job Types: Part-time, Full-time
Pay: $15.00 - $19.00 per hour
Benefits (Full-Time):
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Ability to commute/relocate:
- Cincinnati, OH 45255: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 3 years (Preferred)
- Administrative experience: 2 years (Required)
- General computer/web-based software proficiency
Work Location: In person
Benefits: Benefits package vary by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Compensation: $15.00 - $20.00 per hour
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)